A service was not performed properly
What would you like help with?
Do not have another company repair it immediately without giving the original business a final chance in writing. Otherwise, a dispute may arise about the repair costs.
Detailed explanation, checklist and sources
Record what was agreed and what specifically went wrong. Usually, first give the business a reasonable opportunity to correct the errors free of charge.
General information about Dutch law · Review date not recorded · How we work
On this page
Compare the agreement and the result
Use the quotation, order confirmation, drawings, messages and general terms and conditions. Describe for each defect how the work differs and attach clear photos or an expert report.
Give a reasonable repair period
Request free repair in writing and state a feasible final date. Mention what next step you are considering if repair does not take place.
Suspend payment or terminate
Withholding a proportionate part of an outstanding bill may sometimes be possible, but carries risks. Termination, a price reduction or repair by a third party depends on the seriousness and previous opportunities.
Your checklist
Prepare your next stepFill in and save · Word
Tick what you have checked or collected. Note what is missing and take your overview to a meeting.
Unless saved in My overview: Your entries stay only on this screen. Download before leaving; closing or reloading clears them. Do not enter identity numbers, passwords or unnecessary personal details.
What do you still need for your next step?
Item 1 / 7 · Where do you stand with this item?
Quotation and order confirmation
This overview follows your own answers. It does not assess your rights or guarantee that your file is complete.
Your choices stay here. Use the buttons below if you want to save or download.
View all details, notes and timeline
Your timeline and evidence
List events and contacts. Note where you keep the evidence; no upload is needed.
What goes in my timeline?
Record what happened, when, the response and where to find the letter, message or photo. Mark uncertain dates.
Is my evidence sent?
No. You only note where it is kept. No files are uploaded or sent automatically.
How do I save my timeline?
Your entries are not saved automatically. Choose Save and continue later to store this preparation, including your timeline, in My overview. Wait for confirmation and save new changes again. You can also download a Word file without an account.
Up to 20 events. Choose a different position for an event to change the order.
0 / 7 · Checked or collected
For each event, note the date, what happened and where the evidence is kept. Example: 3 October — letter received — correspondence folder.
Describe the solution you would like, such as an explanation of a deduction and repayment of the outstanding amount.
For example: which document is missing, who can provide it and what should I do first?
Record the date and its source. If unknown, note this and check promptly. This tool does not calculate or monitor deadlines.
After your conversation
These are your own notes. Confirm agreements with the other person; these notes do not prove their agreement.
This is your preparation, not a submitted request, objection or legally reviewed document. A tick records only your own progress. Check the procedure and deadline in the original letter.
Save and continue later
Clear entries
Download anything you want to keep first. Clearing cannot be undone.
- Quotation and order confirmation
- General terms and conditions
- Photos and expert evidence
- Earlier complaints
- Specific repair points
- Reasonable final deadline
- Outstanding invoice amount
Frequently asked questions
May I refuse to pay the entire bill?
Not automatically. Suspension of payment must be proportionate to the problem. Seek advice before withholding a large amount.
Can I engage another company immediately?
Usually, the original business must first be given a reasonable opportunity to repair, unless that cannot reasonably be required of you.