What should I do about a fake police officer calling or at my door?
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Detailed explanation, checklist and sources
Does someone claiming to be police want to collect money, bank cards or jewellery for ‘safekeeping’? Hand nothing over. If a visit is arranged, the person is at your door or has just left, call 112 immediately. For an earlier incident without current urgency call 0900-8844.
On this page
1. Decide whether to call 112 now
This concerns scammers impersonating Dutch police to obtain money or possessions. Call 112 for an arranged visit, someone at the door or a fake officer who has just left; do not wait for theft. Give the address, time, description and vehicle details if known. Stay safe and do not follow the person.
Politie · Werkwijze nepagenten ↗
Politie · Slachtoffer van een nepagent ↗
2. Check the story safely
Police do not collect your money, PINs or jewellery for safekeeping. A uniform, officer's name, familiar telephone number or agreed code does not prove authenticity. Do not let a suspected scammer in. For doubts about this visit, ask the 112 control room to check. Do not use a verification number supplied by the caller.
3. Limit further financial loss
If you handed over bank cards or allowed banking access, contact your bank immediately through its official app or known number. Explain what was shared and which payments appear; request appropriate blocks. Never give more codes to someone offering to ‘rescue’ money. A police report alone does not block your bank card.
4. Preserve facts and evidence
Record the timeline, telephone number, claimed name, story and missing items. Keep messages, payment evidence and available doorbell footage; ask neighbours to preserve recordings if relevant. Record only what you actually saw or heard. Do not confront the suspect to gather evidence. Share sensitive banking or identity information only through secure police or bank channels.
5. Report an attempt too
An unsuccessful attempt can also be reported formally. After urgent assistance, call police on 0900-8844 and ask about reporting a fake officer. The official page provides a preparation form; sometimes officers can take a statement at home. A home visit is not guaranteed. Our checklist or chat does not file a police report.
6. Arrange support and follow-up
Keep the report number and arrangements with police and bank. Ask about support and victim rights and report further contact. There is no need for shame: targeted deception can affect anyone. A report does not guarantee investigation or reimbursement; discuss compensation separately with the bank, insurer or legal adviser.
Can I report this if I handed nothing over?
Yes. Police also ask people to report attempts by fake officers. Call 112 for an arranged visit or someone at the door; use 0900-8844 for an earlier attempt without current urgency. Your own notes prepare a report but are not the official report.
Documents to prepare
Prepare your next stepFill in and save · Word
Tick what you have checked or collected. Note what is missing and take your overview to a meeting.
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Item 1 / 6 · Where do you stand with this item?
Visit arranged, ongoing or just ended: 112
This overview follows your own answers. It does not assess your rights or guarantee that your file is complete.
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Your timeline and evidence
List events and contacts. Note where you keep the evidence; no upload is needed.
What goes in my timeline?
Record what happened, when, the response and where to find the letter, message or photo. Mark uncertain dates.
Is my evidence sent?
No. You only note where it is kept. No files are uploaded or sent automatically.
How do I save my timeline?
Your entries are not saved automatically. Choose Save and continue later to store this preparation, including your timeline, in My overview. Wait for confirmation and save new changes again. You can also download a Word file without an account.
Up to 20 events. Choose a different position for an event to change the order.
0 / 6 · Checked or collected
For each event, note the date, what happened and where the evidence is kept. Example: 3 October — letter received — correspondence folder.
Describe the solution you would like, such as an explanation of a deduction and repayment of the outstanding amount.
For example: which document is missing, who can provide it and what should I do first?
Record the date and its source. If unknown, note this and check promptly. This tool does not calculate or monitor deadlines.
After your conversation
These are your own notes. Confirm agreements with the other person; these notes do not prove their agreement.
This is your preparation, not a submitted request, objection or legally reviewed document. A tick records only your own progress. Check the procedure and deadline in the original letter.
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Clear entries
Download anything you want to keep first. Clearing cannot be undone.
- Visit arranged, ongoing or just ended: 112
- Date, time, place and claimed name
- Telephone number, story and any code; Description and vehicle, only if safely observed
- Missing items, bank cards and payments
- Preserved messages and camera footage; Bank contact, blocks and police contact
- Report number and follow-up arrangements
Contact with a lawyer
You can use the chat and information without a phone number. A contact request requires a phone number, a verified email address and your wish for telephone contact. Our team assesses which partner fits your question. Data is shared only under the stated consent procedure. A partner or engagement is not guaranteed.
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Need personal assistance? Request a lawyer through our chat. We explain the next step; submitting a request does not engage a lawyer. The links below support the legal information.
Politie · Werkwijze nepagenten ↗Politie · Slachtoffer van een nepagent ↗Politie · Aangifte van oplichting door een nepagent ↗Politie · Een nepagent herkennen ↗Sources may be in Dutch. General information about Dutch law, not individual legal advice.