Free legal tool
Create a notice of default for a defective product
Enter only the necessary details. Choose whether this is your first request or a follow-up to earlier contact. Then download your draft as Word or copy the text.
There is no fixed repair period for every product. Choose a reasonable period for your situation; a previously agreed date may be important.
Your draft letter
Subject: request for a solution for a defective product Dear Sir or Madam, On [still to be completed], I bought the following product from [still to be completed]: [still to be completed]. This is the problem: [still to be completed]. In my view, the product does not meet what I could expect from this purchase. I request repair or replacement free of charge. Please let me know in writing how you will resolve this. I propose a period of [still to be completed] days after receipt of this letter. This period must be reasonable for the product and the solution required. If a suitable solution is not provided, I will seek advice on the next step available to me. Yours sincerely, [still to be completed] Before sending, check the recipient, address, date, proof of purchase and whether the period is reasonable. Keep a copy and proof of sending.
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Use this tool as an initial guide. If there is urgency, an ongoing deadline or a significant financial interest, discuss your situation with a legal professional for a personal assessment.