I clicked a phishing link: what now?
What would you like help with?
Detailed explanation, checklist and sources
What happened next matters: clicking alone differs from entering details, paying or opening software.
On this page
1. Stop and identify actions
Close the suspicious page and enter nothing further. Record whether you only clicked, entered details, paid, opened an attachment or installed remote-access software. SMS, WhatsApp and QR codes can lead to fake sites too; a familiar logo proves nothing.
2. Call bank or provider
If bank details were shared or money sent, immediately call the bank using an independently checked number. Ask it to check transactions and, if needed, block the account/card or stop payments. For other credentials contact the genuine provider. Never give codes to the sender or send your bank card.
3. Check the device
After a suspicious attachment or software installation, have the device checked for malware. Do not bank on it until clean. Change affected and reused passwords from a safe device and enable two-step verification. Discuss this with the bank. A click without entering details or downloading is not automatically account or money theft; remain alert.
4. Preserve evidence
Keep the original message, sender, link, time, screenshots and payment details. Record your own actions and subsequent unfamiliar transactions. Do not reopen a dangerous link for evidence. Keep bank/provider correspondence; do not upload passwords or full bank statements here.
5. Choose the report
Police's detailed page allows online reporting only for payment-request/Tikkie fraud and phishing for bank details. For other credentials or uncertainty call 0900-8844 for an appointment. Follow the current police selector; our checklist submits nothing. Call 112 in immediate danger.
6. Track recovery
Keep confirmation and the report number, report new transactions and follow bank instructions. Reporting guarantees neither investigation nor repayment. Blackmail quoting an old password does not itself prove recordings exist; do not pay on that claim and secure the account. For actual identity misuse or hacked email also use our separate recovery guidance.
I only clicked: must I block my account?
Clicking without entering data or downloading is not the same as bank fraud. Stay alert; call the bank and take suitable security steps if details were shared, money paid or software is suspicious.
Documents to prepare
Prepare your next stepFill in and save · Word
Tick what you have checked or collected. Note what is missing and take your overview to a meeting.
Unless saved in My overview: Your entries stay only on this screen. Download before leaving; closing or reloading clears them. Do not enter identity numbers, passwords or unnecessary personal details.
What do you still need for your next step?
Item 1 / 6 · Where do you stand with this item?
Click, details, payment, attachment or software
This overview follows your own answers. It does not assess your rights or guarantee that your file is complete.
Your choices stay here. Use the buttons below if you want to save or download.
View all details, notes and timeline
Your timeline and evidence
List events and contacts. Note where you keep the evidence; no upload is needed.
What goes in my timeline?
Record what happened, when, the response and where to find the letter, message or photo. Mark uncertain dates.
Is my evidence sent?
No. You only note where it is kept. No files are uploaded or sent automatically.
How do I save my timeline?
Your entries are not saved automatically. Choose Save and continue later to store this preparation, including your timeline, in My overview. Wait for confirmation and save new changes again. You can also download a Word file without an account.
Up to 20 events. Choose a different position for an event to change the order.
0 / 6 · Checked or collected
For each event, note the date, what happened and where the evidence is kept. Example: 3 October — letter received — correspondence folder.
Describe the solution you would like, such as an explanation of a deduction and repayment of the outstanding amount.
For example: which document is missing, who can provide it and what should I do first?
Record the date and its source. If unknown, note this and check promptly. This tool does not calculate or monitor deadlines.
After your conversation
These are your own notes. Confirm agreements with the other person; these notes do not prove their agreement.
This is your preparation, not a submitted request, objection or legally reviewed document. A tick records only your own progress. Check the procedure and deadline in the original letter.
Save and continue later
Clear entries
Download anything you want to keep first. Clearing cannot be undone.
- Click, details, payment, attachment or software
- Bank, provider and safe contact routes
- Device checks and changed passwords
- Original messages, links and timeline
- Transactions, bank action and report reference
- New losses, recovery and responses
Contact with a lawyer
You can use the chat and information without a phone number. A contact request requires a phone number, a verified email address and your wish for telephone contact. Our team assesses which partner fits your question. Data is shared only under the stated consent procedure. A partner or engagement is not guaranteed.
View the current application processSources
Need personal assistance? Request a lawyer through our chat. We explain the next step; submitting a request does not engage a lawyer. The links below support the legal information.
Politie · Phishing ↗Politie · Slachtoffer ↗Politie · Aangifte ↗Politie · QR-fraude ↗Sources may be in Dutch. General information about Dutch law, not individual legal advice.