What if DUO misses its decision deadline?
What would you like help with?
Detailed explanation, checklist and sources
First check the correct deadline and extension notices. If it has expired, send DUO the official notice-of-default form. DUO then has two weeks after receipt; a penalty and court appeal for failure to decide may follow.
On this page
1. Your situation
Keep application/objection, receipt and correspondence. DUO’s general citizen-application period is eight weeks; objections six weeks after the objection period ends. This is not the same for every product.
2. Conditions
Exceptions: teacher grant thirteen weeks after applications close, mbo instructor grant eight weeks afterwards, second-teacher-course subsidy in January of the funded year, away-from-home-grant revision twelve months after request. Check the specific rules and letter.
3. Preparation
Extensions or missing-information requests can change the end date. Ask DUO which date applies and why. A payment delay is not automatically a late decision; do not send default notice prematurely.
4. Apply
Use Formulier dwangsom bij niet tijdig beslissen by email or post to the form’s address. Away-from-home-grant revision has a separate form. Institutions use DUO Zakelijk. Keep form, attachments and receipt; our preparation sends nothing.
5. Decision
DUO has two weeks after receipt to decide. A valid notice can then trigger the statutory penalty, at most 42 days and €1,442 according to the source. Premature or incorrect notice guarantees no payment.
6. Next steps
After those two weeks, appeal directly to the court for failure to decide, without first objecting against silence. If upheld, DUO must decide within two weeks according to the source. If a substantive decision arrives, check its separate objection/appeal route and deadline.
Is default notice post-only like an objection?
No. DUO allows email or post to the official form’s address. A substantive objection uses a different submission route.
Documents to prepare
Prepare your next stepFill in and save · Word
Tick what you have checked or collected. Note what is missing and take your overview to a meeting.
Unless saved in My overview: Your entries stay only on this screen. Download before leaving; closing or reloading clears them. Do not enter identity numbers, passwords or unnecessary personal details.
What do you still need for your next step?
Item 1 / 6 · Where do you stand with this item?
Application or objection
This overview follows your own answers. It does not assess your rights or guarantee that your file is complete.
Your choices stay here. Use the buttons below if you want to save or download.
View all details, notes and timeline
Your timeline and evidence
List events and contacts. Note where you keep the evidence; no upload is needed.
What goes in my timeline?
Record what happened, when, the response and where to find the letter, message or photo. Mark uncertain dates.
Is my evidence sent?
No. You only note where it is kept. No files are uploaded or sent automatically.
How do I save my timeline?
Your entries are not saved automatically. Choose Save and continue later to store this preparation, including your timeline, in My overview. Wait for confirmation and save new changes again. You can also download a Word file without an account.
Up to 20 events. Choose a different position for an event to change the order.
0 / 6 · Checked or collected
For each event, note the date, what happened and where the evidence is kept. Example: 3 October — letter received — correspondence folder.
Describe the solution you would like, such as an explanation of a deduction and repayment of the outstanding amount.
For example: which document is missing, who can provide it and what should I do first?
Record the date and its source. If unknown, note this and check promptly. This tool does not calculate or monitor deadlines.
After your conversation
These are your own notes. Confirm agreements with the other person; these notes do not prove their agreement.
This is your preparation, not a submitted request, objection or legally reviewed document. A tick records only your own progress. Check the procedure and deadline in the original letter.
Save and continue later
Clear entries
Download anything you want to keep first. Clearing cannot be undone.
- Application or objection
- Receipt and correct deadline
- Extensions/information requests
- Correct DUO form
- Default-notice receipt
- Two-week date and next step
Contact with a lawyer
You can use the chat and information without a phone number. A contact request requires a phone number, a verified email address and your wish for telephone contact. Our team assesses which partner fits your question. Data is shared only under the stated consent procedure. A partner or engagement is not guaranteed.
View the current application processSources
Need personal assistance? Request a lawyer through our chat. We explain the next step; submitting a request does not engage a lawyer. The links below support the legal information.
DUO · Te laat beslissen ↗Sources may be in Dutch. General information about Dutch law, not individual legal advice.
