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Deadlines and proceedings
Online purchase cooling-off period
Ordinary period for received goods: 14 days starting the day after receipt, extended past weekends/holidays at the end. Custom goods, services, digital content and missing information require separate assessment. Dates 2026.
When does this calculation apply?
A result does not by itself establish entitlement. Check the conditions, your documents and any different agreements. Seek timely legal help if a deadline is running.
Calculation and assumptions
date + 14
Official sources
ACM ConsuWijzer ↗Checked on 16 September 2026
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