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1Practise independently · this lesson
25 minutes

Higher professional education · Lesson 1 of 4

From help request to clear intake

Owl and movement
Step 1 of 5About 25 minutes
Estimated working time · no measurement or countdown timer · extra assignments not included

Step 1 of 5 · 2 minutes

Start

The owl helps you get startedWe will do it step by step. Choose below how much time you want to take.
Choose your pace for this lesson

This is an estimate for practising independently for one lesson. You answer the same questions briefly or in more detail.

After this lesson, you can…

  • Defining the scope of a help request.
  • Separating facts, assumptions and missing information.
  • Substantiating a preliminary next step.

You complete all assignments here on the screen. Your input is not sent.

This is what you will do

An intake sheet and a preliminary client message.

A suitable approach

Use the provided framework and work in pairs first. For each conclusion, show which fact from the example supports that conclusion.

Substantiate an alternative recommendation, state the limit of your expertise and incorporate feedback into a second version.